My Professional Blog

As we speak, I’m now probably 7 minutes into rebooting my Rails container. Why? Because all my apps went down and won’t restart and that’s the only thing I can think of to do. Why is it taking so long? Your guess is as good as mine.

They do seem to be able to keep my blog up, but even the initial admin page came up without a stylesheet. I’m not sure what’s going on over there, but something is definitely wrong. I’m not sure if I’m alone on this, but I’m definitely going to perform a Technorati search to see if anyone else is having trouble.

I am not running mission-critical apps here. Nor am I running high traffic sites. If I were, I’d be either losing money or losing credibility or both. If you have a site where either of those are concerns, I’m forced to recommend that you don’t host it at Media Temple. At least, not in the Rails containers. They clearly do not have that technology figured out yet.

10+ minutes and still rebooting the container.

I’d also like to add that support seems pretty spotty as well. Its likely that you’ll get a quick initial response, but it may not be well-considered or thorough. After you respond again, there’s a longer wait for the next reply. One of my tickets is on its fourth iteration and they finally directed me to a page full of support links. I don’t really call that “support”.

So it looks like this weekend I’ll be finding a new host for my Rails apps. Here’s hoping this post saves others some money. I have a reservation into Slicehost, but there’s a waiting list there. Looks like I may have to bite the bullet and pay more than I wanted to and use someone like RailsMachine.

Up after 20 minutes, but the container still shows its rebooting. Not acceptable.